GENERAL CONDITIONS
When you choose to buy a product through OKIPI, we commit ourselves to serve you on the basis of the general conditions of sale of each of our partners, which you will find on their respective websites.
Technical organization of holidays and travel packages on our site under CCEE Calle Fructuoso Gelabert 6-8 Edificio Conata II - 08970 Sant Joan Despi – Barcelona, Spain.
Capital: € 180,303 – Spanish License: GC 92 MD. French License: L.P.S. 03-001.
Member, SNAV (Syndicat National des Agences de Voyages). Member, UCAVE.
Bond no.: ASCAT MNA 03 150 000 1 718.
Civil Liability Insurance: AXA SEGUROS No. 08359598.
The sale of travel and holiday packages is governed by the provisions of Law no. 92-645 dated 13 July 1992 (hereinafter "the Law") and Decree no. 94-490 dated 15 June 1994 (hereinafter "the Decree") as well as by the general and specific conditions of sale of the agency or the organizer (T.O.).
The purchase of travel or holiday packages proposed by the agency or the organizer imply the customer’s total adhesion to the general and specific conditions of sale and his acceptance of all their provisions without reservation.
Extract of the legal provisions applicable to the sale of travel and holiday packages (Decree no. 94-490 dated 15 June 1994, adopted in application of Article 31 of Law no. 92-645 dated 13 July 1992, establishing the conditions for the exercise of activities relating to the organization and sale of travel and holiday packages):
- Article 96 : Before closing the contract, and on a written support bearing its corporate name, address and indication of its administrative authorization to engage in business, the seller must communicate to the consumer all information on prices, dates, and other elements forming part of the services provided on the occasion of the travel or holiday package, such as:
1. Destination, means, characteristics and categories of transport used;
2. Type of accommodations, location, level of comfort and main characteristics, service accreditation and tourist category as corresponds to the regulations or practices of the host country;
3. Meals provided;
4. Description of itinerary when a travel package is involved;
5. Administrative and health formalities to observe, particularly when crossing borders, along with the time periods in which to observe them;
6. Visits, excursions, and other services included in the flat rate, or optionally available through a price supplement;
7. Minimum or maximum size of the group enabling the travel or holiday package to push through, along with the latest date on which the consumer may be informed in the event of tour or holiday cancellation, if the tour or holiday is conditioned by a minimum number of participants. This date may not be later than twenty-one days before departure;
8. Amount or percentage of the price to be given in down-payment on concluding the contract, as well as schedule of payments for the balance;
9. Modes of price revision such as are provided for by Article 100 of the present Decree;
10. Contractual conditions for cancellation;
11. Conditions for cancellation defined in Articles 101, 102 and 103 below;
12. Specifics concerning risks covered and the amount of the guarantees subscribed under the insurance contract covering consequences of professional civil liability of travel agencies and professional civil liability of local non-profit tourism associations and agencies;
13. Information concerning the optional subscription of an insurance contract covering the consequences of certain cancellation cases, or of an assistance contract covering certain specific risks, particularly repatriation expenses in the event of accident or illness.
- Article 97 : The prior information given to the consumer is binding upon the seller, unless the seller has expressly reserved the right to modify certain elements in it. The seller must, in this case, clearly indicate up to what extent and to what elements such modification is applicable. All things considered, modifications made to the prior information must be communicated in writing to the consumer before the contract is concluded.
- Article 98 : The contract concluded between the seller and the buyer must be in writing, set forth in duplicate, one copy of which is given to the buyer, and signed by both parties. It must contain the following clauses:
1. The name and address of the seller, its guarantor and its insurance agency, as well as the name and address of the organizer;
2. The destination(s) involved in the journey and, in the case of an interrupted service period, the different service periods involved and their dates;
3. The means, characteristics and categories of transport used, dates, times and places of departure and return;
4. Type of accommodations, location, level of comfort and main characteristics, tourist category as corresponds to the regulations or practices of the host country;
5. Number of meals provided;
6. Itinerary when a travel package is involved;
7. Visits, excursions, and other services included in the total price of the travel or holiday package;
8. Total price of the services invoiced as well as indication of any possible revision of this invoicing by virtue of the provisions of Article 100 below;
9. Indication, if applicable, of the fees or taxes relating to certain services such as airport, embarkment or disembarkment fees in ports and airports, tourist taxes when these are not included in the price of the service(s) provided;
10. The schedule and modes of payment for the price; all things considered, the last payment made by the buyer may not be less than 30% of the price of the travel or holiday package and must be paid in during the delivery of the documents rendering the travel or holiday package possible;
11. The specific conditions requested by the buyer and accepted by the seller;
12. The manners in which the buyer may file a claim against the seller for non-compliance or bad compliance of the contract, which claim must be addressed to the seller by registered post with confirmation of receipt at the earliest convenient time and possibly notified in writing to the tour operator and the service provider concerned;
13. The deadline for informing the buyer in the event the travel or holiday package is cancelled by the seller, if the travel or holiday package is conditioned by a minimum number of participants, in compliance with the provisions of the 7th paragraph of Article 96 above;
14. Contractual conditions for cancellation;
15. Conditions for cancellation defined in Articles 101, 102 and 103 below;
16. Specifics concerning risks covered and the amount of the guarantees subscribed under the insurance contract covering the consequences of the seller’s professional civil liability;
17. Instructions regarding the insurance contract covering the consequences of certain cases of cancellation subscribed by the buyer as well as those regarding the assistance contract covering certain specific risks, particularly repatriation expenses in the event of accident or illness; in this case, the seller must give the buyer a document specifying, at least, the risks that are covered and excluded;
18. The deadline for informing the seller in the event that the buyer transfers the contract;
19. The commitment to provide the buyer the following information in writing at least six days before his set date of departure:
a. The name, address and telephone number of the seller’s local representative, or, by default, the names, addresses and telephone numbers of the local agencies responsible for helping the consumer in the event of difficulty, or, by default, the emergency telephone number enabling him to contact the seller;
b. For travel and holiday packages of minors abroad, a telephone number and address enabling direct contact with the minor or the person on duty responsible for his stay.
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Article 99 : The buyer may transfer his contract to a transferee who fulfils the same conditions as he to undertake the journey or the holiday while this contract has not taken any effect. Barring more favourable stipulation for the transferer, he is liable to inform the seller of his decision by registered letter with confirmation of receipt, at the latest, seven days before the start of the trip. When a cruise is involved, this period is set back to fifteen days. This transfer is not in any case subject to prior authorization by the seller.
- Article 100 : When the contract involves an express possibility of price revision within the limits set forth in Article 19 of the law dated 13 July 1992 cited above, it must mention the exact manner of calculating price variations, whether upwards or downwards, particularly the amount of transportation fees, taxes and related costs, the currency/ies that may affect the price of the travel or holiday package, that part of the price subject to variation, the exchange rate or currency/ies used as reference in fixing the price that figures in the contract.
- Article 101 : When the seller finds itself obliged to modify one of the essential elements of a contract, such as a significant price hike, before the departure of the buyer, the buyer, after having been informed by the seller by certified post with confirmation of receipt, and without prejudice to any claims for the compensation of any possible damage suffered, may:
- either rescind his contract and obtain the immediate refund of amounts paid in without penalties;
- or accept the modification or the substitute travel package proposed by the seller, with a contract codicil specifying the modifications made, signed by the parties. Any decrease in price shall be deducted from the possible remaining amounts owed by the buyer, and if the payment already made by him exceeds the price of the modified service, the excess collected must be refunded to him before the date of his departure.
- Article 102 : In the case provided for in Article 21 of the law dated 13 July 1992 cited above, if, before the buyer’s departure, the seller cancels the travel or holiday package, it must inform the buyer by registered post with confirmation of receipt. The buyer, without prejudice to any claims for the compensation of any possible damage suffered, shall obtain the immediate reimbursement of the amounts paid in from the seller without penalties. The buyer shall receive, in this case, an indemnification at least equal to the penalty that he would have had to pay if the cancellation had been made by him at that date. The provisions of the present article shall not in any case constitute an obstacle to the conclusion of an amicable settlement aimed at the acceptance by the buyer of a substitute travel or holiday package proposed by the seller.
- Article 103 : If, after the buyer’s departure, the seller finds it impossible to provide a substantial part of the services set forth in the contract that represent a non-negligible percentage of the price honoured by the buyer, the seller must immediately make the following provisions, without prejudice to any claims for the compensation of any possible damage suffered:
- either propose services replacing the services projected, bearing any additional costs, and, if the services accepted by the buyer are of an inferior order, the seller must refund him the price difference upon his return;
- or, if it cannot propose any substitute service, or if these are refused by the buyer for valid reasons, provide the buyer transport tickets to ensure his return to his point of departure or to another place accepted by both parties, at no additional cost, in conditions that may be considered as equivalent.
Please observe that these conditions are not applicable to flights without the purchase of attendant services.
Please observe that these conditions are not applicable to flights without the purchase of attendant services.
Barring exceptions that may appear with regard to the pertinent holiday packages on the pages that are devoted to them, we specifically point out the following:
It is expressly specified, in compliance with the law, that the information figuring on the site may be subject to certain modifications.
Pictures appearing in the description are simply illustrative and can not be taken as contractual elements.
Article 1_ Price
The site formulates the preliminary offer projected in Articles 96 and 97 of the decree dated 15th June 1994. The prices mentioned on the site are applicable immediately, up to the day of their modification.
Our prices are quoted inclusive of all taxes.
Prices are calculated according to date (see the calendar on each page). The prices invoiced are those that are confirmed during the reservation. No price modification may take place in any case during the 30 days prior to customer’s departure.
The duration of the travel package is calculated from the check-in day at the airport of departure up to the day of return. International hotel practice in the majority of countries provides that rooms must be left free starting at 12h or can only be occupied staring at 15h. Each establishment may have its own rules. Using or keeping the room outside this schedule shall be considered as an additional night.
- Discounts for children, 3rd or 4th adults and beyond are applicable only if they share their room with 2 persons paying the full rate. Names and ages of participants:
Criteria are detailed on the pages pertinent to the packages selected.
Price is determined according to the age of the child on the day of his arrival at our hotels.
Note: In the case of special flights, a child less than 2 years of age shall not have a reserved seat.
CCEE reserves for itself the possibility of grouping two children into the same seat, subject to the condition that the sum of their ages does not exceed 12 years.
In any case, reductions for children are always understood as not inclusive of airport taxes, passenger fees and insurance.
The prices indicated on our site were calculated in accordance with the following business data:
- cost of transport, particularly related to the cost of fuel,
- fees and taxes related to the services, such as landing, embarkment and disembarkent fees at ports and airports,
- exchange rate as of 01/10/02.
The modification of one of these elements may imply the modification of sale price, in keeping with Article 97 of the Decree dated 15 June 1994..
During the 30 days before the forecast date of departure, the price established in the contract may not be made subject to a price hike.
If necessary, customers already signed up shall be notified by their travel agency by registered post with confirmation of receipt. The customer shall have 3 days to decide starting from the date of notification by his agency.
The information provided for by Article 96 of the decree dated 15 June 1994 regarding modes of accommodation figure with regard to the package holidays or the services concerned on the pages devoted to them.
The number of meals included in the price of a package holiday depends on the board arrangements and the number of nights proposed.
Thus, a holiday package of 8 days/7 nights includes, barring indications to the contrary clearly stipulated in the product description:
- 7 breakfasts under the formula room + breakfast,
- 7 breakfasts and 7 meals (lunches or dinners) in half-board,
Barring stipulations to the contrary, our basic packages never include drinks (including mineral water), personal expenses or extras (telephone, mini-bar, room service, parking, safe, or certain activities and services furnished by the establishment).
Note: full board: the number of meals may vary depending on your town of departure and airplane schedules.
The information provided for by Article 98 of the Decree dated 15 June 1994 regarding visits, excursions or other services included in the price of the travel or holiday package, as well as the indication, if applicable, of holiday taxes when these are not included in the price of the service(s) provided, figure with regard to the package holidays concerned on the pages devoted to them. The rates of the optional services to be settled on site are given for orientative purposes and may be modified by the service provider without prior notice.
1. on-line:
You must pay the whole price of your reservation with the edition of the vouchers or through the www.1euro.com website, providing credit facilities (see conditions).
2. off-line:
The transport and FC Barcelona football matches, Formula 1 Grand Prix, Moto GP… tickets have to be entirely paid at the reservation.
For others bookings, you can pay first 30% of the whole price and then you will have to pay the balance of your reservation, 30 days before your arrival with the edition of the vouchers.
You have to pay before using the services you ask for otherwise, your reservation will be considered as canceled.
The payment has to be done 7 days before the arrival, with credit card or bank transfer (the bank electronic receipt is evidence).
Article 2_ Check-in / transfer
Checking into hotels generally starts at 15 h. and rooms must be free before 12 h., but each establishment may adopt the provisions proper to their regulations. Before arrival, C.C.E.E reserves the right to transfer room reservations from one hotel to another of an identical or superior category, at the same price. If the customer has been offered an upgrade that cannot be respected on the side of the provider, CCEE shall only be responsible for substitute accommodation in a hotel of a category identical to that of the hotel reserved. Hotels are classified by the Ministry of Tourism of the host country according to the standards of that country.
Article 3_ Cancellation
The buyer may wish to cancel his journey. In this case, cancellation fees shall be deducted depending on the interval remaining between the date on which the buyer makes known his decision to cancel and the projected date for the start of his trip. These cancellation conditions are specified below.
Whatever the type of service, no refund shall be made in the event of non-presentation at the point of departure on the projected day, or for the shortening of the travel or holiday package, or for the non-consumption of a service decided upon by the buyer after the start of his journey, for whatever reason.
In the event of client cancellation, the amounts paid in shall be refunded after the deduction of the amounts (cancellation fees) specified below.
- up to 21 days before departure: 30 % of the price of the travel package (minimum 49 €)
- between 20 and 8 days before departure: 50 %
- 7 to 3 days before departure: 75 %
- from 2 working days up to the day of departure: 100 % of the price of the travel package.
Conditions for special or chartered flights:
- more than 45 days before departure: 10 %
- between 45 and 30 days before departure: 25 %
- between 30 and 14 days before departure: 50 %
- between 14 and 7 days before departure: 80 %
- less than 7 days from departure: 100 %
No refund may take place if the customer does not appear at the places mentioned on the exchange vouchers without having previously cancelled his reservation; likewise, if he cannot present his required police or health documents for the journey (passport, visas, identity card, vaccination certificate…).
No refund may take place if the customer does not appear at the places mentioned on the exchange vouchers without having previously cancelled his reservation; likewise, if he cannot present his required police or health documents for the journey (passport, visas, identity card, vaccination certificate…).
C.C.E.E cannot be held liable for an air, railway or land transport transfer delay that could result in the non-presentation of the passenger at the point of departure for whatever reason, even if this delay results from a case of force majeure, an act of God or the act of a third party.
Cancellation fees may be covered by the CCEE cancellation guarantee (€ 18 per room, non-refundable), subject to the deduction of € 39 in processing fees per dossier. Full conditions are given on simple request.
Article 4_ Cancellation by the Organizer
The customer cannot expect any indemnification either from the travel agent or the organizer if the cancellation of the travel package or the services presented in the program is imposed by circumstances of force majeure, recurrent climate or natural events (monsoon, showers, cyclones, algae, jellyfish…) that may make it impossible to make use of certain services, or circumstances decided by the travel agent, the organizer, the transporter or their representatives for reasons favouring passenger safety, at whatever time such a decision occurs.
The same shall apply if the cancellation of the trip arises due to the insufficient number of participants 21 or more days before departure.
Article 5_ Modifications
CCEE shall attempt, to the extent that it is possible, to satisfy the requests for modification made to it at least 2 days before the start of a travel or holiday package. Beyong this interval, CCEE shall not be obliged to take the modification into account.
a)_ If these modifications lead to the cancellation of all or part of the initial reservations, they shall entail the collection of cancellation fees calculated on the basis of the price of the modified services, and in accordance with the schedule itemised in Article 4 "Cancellation".
b)_ Processing fees (€ 30 per dossier including accomodation, €15 per dossier for a service or tichets* excpet for Portaventura) shall be collected for any modification before departure, unless this modification involves additional invoicing by service or by participant.
*It is specified that the tickets for F1 Spanish Grand Prix, for the Moto Grand Prix, the FC Barcelona, PortAventura or for any type of transport (air, sea, railway or car renting) are not refundable and not modifiable.
c)_ Any postponement or reduction in number of participants shall entail the invoicing of cancellation or modification fees. For any other modification made after the day of arrival, the total amount of the flat rate shall be invoiced to the customer and no reimbursement shall take place. The price of the modified reservation may change as a result.
d)_ The customer may not expect any indemnification either from the travel agent or the organizer if the modification of the travel package or the services presented in the program is imposed by circumstances of force majeure, recurrent climate or natural events (monsoon, showers, cyclones, algae, jellyfish…) that may make it impossible to make use of certain services, or circumstances decided by the travel agent, the organizer, the transporter or their representatives for reasons favouring passenger safety, at whatever time such a decision occurs.
Article 6_ Liabilities
CCEE does not regard itself liable for the responsibility of French or foreign transporters ensuring the transfers or transportation of passengers.
a)_CCEE’s Liabilities
In order to cover consequences arising from its professional civil liability, CCEE has taken out insurance with AXA SEGUROS.
The amount of damages due on the part of the travel agent in relation to the buyer is limited as regards damages other than bodily injury, and for want of a limitation arising from international convention, to double the amount of the benefits settled by the buyer.
CCEE advices the optional subscription of an insurance contract covering the consequences of certain cases of cancellation as well as an assistance contract covering certain specific risks, in particular repatriation expenses in the case of accident or illness. This subscription is taken out upon reservation and is not refundable in any case.
In the event of subscription of such a contract, CCEE, as the agent of the insurance company, specifies that only the company is liable, and you thus have a direct right of claim vis-`-vis this latter.
The amount due for possible damages by the travel agent to the buyer is limited in accordance with international conventions governing the services concerned.
n what regards damages other than bodily injury, and for want of a limitation arising from international convention, the amount due for possible damages may not exceed twice the price of the benefits settled by the buyer.
n what regards damages other than bodily injury, and for want of a limitation arising from international convention, the amount due for possible damages may not exceed twice the price of the benefits settled by the buyer.
b)_Liability of air, sea, or railway transporters.
The liability of air, sea or railway companies participating in the travel packages presented on our site as well as that of their representatives, agents or employees, is limited exclusively to the air, sea or railway transport of passengers and their baggages in case of damages, complaints or claims of any nature, as is specified in their general conditions, an extract of which figures on the transport tickets that are issued to you.
c)_Special conditions on flights chartered by CCEE.
Unused departure or return flight tickets are not refundable. The same applies in case of robbery or loss of the ticket if the customer is obliged to buy a replacement at his own expense. The transporter reserves the right to transport passengers by any means of its choice in the event of circumstances beyond its control within a reasonable time, without being sued for damages by the passengers concerned.
At certain periods, the intensity of global airline traffic may provoke certain delays that cannot give rise to any indemnification.
Important: A certaines dates (vacances scolaires par exemple), l'offre
de séjours d'une durée supérieure `
une semaine peut être limitée. Les horaires de tous
les vols, ainsi que les types d'appareils, sont communiqués
` titre indicatif et peuvent être soumis ` des
modifications. Ils ne sont jamais un élément contractuel
du billet de transport et ne peuvent engager ni la responsabilité
des compagnies aériennes, ni celle de l'organisateur, ni
celle de l'agent de voyages. Dans la majorité des cas, les
horaires de retour vous seront confirmés sur place par leurs
représentants. Le nom de l'aéroport, lorsque la ville
desservie contractuellement en comporte plusieurs, est également
cité ` titre indicatif et peut être soumis `
des modifications éventuelles, sans que celles-ci puissent
donner lieu ` dédommagement. Un changement d'aéroport
peut se produire ` Paris (entre Orly et Roissy). Nous ne
pourrons être tenus pour responsables des frais occasionnés
par cette modification.
The effects of accidents / incidents that may arise in the event of air transport are governed by the provisions of the Warsaw Convention or by the local regulations governing national transportion in the country concerned.
The indications of schedule and the types of transport mentioned, which may be nocturnal, are those that were communicated to us by the transporters. They are thus given by way of orientation and as subject to modifications. In the majority of cases, the return schedules shall be communicated to you on site by their representatives. The projected schedules and means of transport shall be communicated upon the issuance of the offer, but shall in any case remain subject to modification up to the day of departure, since flight schedules may be modified by airline companies without prior notice. If the schedules imposed by the airline companies imply late arrival on the first day, or an early morning departure on the last day, no reimbursement can take place other than that which may arise for services projected on the program which would not be assured (excursion, visit,...), our prices being based on a number of nights at the destination, and not on a number of days. We thus take the liberty of advising you not to plan any important engagement on the eve of your return. Airline companies, and consequently CCEE, deny any liability for the disruptions that these modifications of schedule (or even of dates) may occasion (missed connecting flights, lucrum cessans, salary withholding,...), and for additional fees of any nature whatsoever that the random character of charter schedules may occasion.
On another hand, for technical, climate or other reasons beyond our control, we cannot guarantee that the airport used as the point of return will be the same as that used for departure. In this case, possible taxi, shuttle, parking and hotel expenses remain the responsibility of the client.
d)_Failure to check in
Neither the organizer nor the travel agent may be held liable for the customer’s failure to check in at the point of departure of the travel package, when the failure is caused:
- By a transfer delay by any means whatsoever, in the organization of which they have not participated, even if this delay is caused by force majeure, an act of God or the act of a third party.
- When the participant does not present the valid identification and/or health documents necessary to undertake his journey.
In case of the customer’s failure to check in at the point of departure, 100% of the price of the trip shall be withheld.
Article 7_ Contract Transfer
It is pointed out that even in the case of a contract transfered in application of the said article, neither the insurance or assistance contracts are transferable.
Article 8_ Obligation to Inform
Prior to the conclusion of the contract, the seller informs the customer of the diverse administrative and/or health formalities that are necessary to undertake the journey (identification card, passport, visa, vaccinations, etc.). Their compliance and the charges arising therefrom are exclusively incumbent on the client. These administrative and health formalities indicated by each country only apply to persons of French nationality. They are given on our site by way of orientation.
Attention: Certain modifications may arise up to the date of your departure. Specific formalities are applicable to minors – please obtain information from the administrative authorities.
CCEE may not in any case be held liable for fines and duties arising from the failure to observe the customs or health regulations of the countries visited.
Article 9_ Disagreement over Services
When the buyer finds out that a service does not correspond to contractual specifications, in order not to suffer inconveniences throughout the entire duration of his journey, he is invited to immediately get hold of the service provider or his local correspondent.
In the absence of amicable settlement, the buyer shall solicit a declaration signed by the service provider or his local correspondent, specifying the characteristics of the service not provided.
The buyer shall then inform the assistance service, the number of which is found on the exchange vouchers, on the same day. Failure to respect this time limit may affect the processing status of the claim filed..
Article 10_ Specific conditions for scheduled or packaged flights.
Since the booking and the issuing of plane tickets on www.okipi.com are done in real time, there can not be any cancellation nor modification.
In accordance with Decree nº2006-315 of March 17th, 2006, the customer is informed of the identity of the contractual conveyors which might possibly carry the visitors.
The salesman will inform the customer of the identity of the actual airline company which will ensure the flight(s).
In the event of change of conveyors, the customer will be informed by the contractual conveyor or the organizer of trips, by any adapted means, as soon as he is informed of it.
Under the terms of article 9 of the European Reglementation 2111/2005 of December 14th, 2005, the list of the prohibited airline companies of exploitation in the European Union can be consulted on Internet sites following:
http://ec.europa.eu/transport/air/safety/flywell_en.htm
http://ec.europa.eu/transport/air/safety/doc/flywell/2006_06_20_flywell_list_en.pdf
GENERAL INFORMATION
APTITUDE TO TRAVEL
Account taken of the difficulties inherent on certain trips, package holidays or tours, and of the physical and psychic self-sufficiency that they imply, CCEE reserves the possibility of refusing any reservation, including participation that may seem unsuited to the contingencies of such trips, holidays or tours. The customer must produce a medical certificate of aptitude in this sense, since the guarantee of the insurance company cannot be had if it were demonstrated that the physical or moral state of health of such a person did not enable him for such a journey.
MODIFICATIONS
The prices, schedules and itineraries mentioned in our programs may be modified as a result of circumstances beyond our control or as a consequence of events brought about by a case of force majeure.
HOTELS
- Classification: We retranscribe hotel classification by stars or by categories done by local Ministries of Tourism according to standards that are different from French standards on this site. The evaluation we assign to each hotel or tour comes directly from the annual balance of the evaluation sheets returned to us by our customers. The criteria retain all their meaning but no parallel may be made between one country and another.
- Room check-out: International hotel management practice in the majority of countries provides that rooms must be left free before 12h or can only be occupied starting 15 h.
- Single rooms: These are often less favourably located and smaller than double rooms, although they are more expensive.
- Rooms to share: The passenger reserving alone who wishes a room to share (approval reserved) accepts in advance the obligation to settle the supplement for a single room in the event that the organizer is unable to satisfy his request. He shall be advised of his lodging arrangements, at the latest, 21 days before departure.
- Triple and quadruple rooms: In reality, these are rooms in which one or two beds are added (most often, as convenient).
- Hoteliers are increasingly requiring correct attire in restaurants (long trousers for men).
- The occupants of a room must mandatorily have the same board arrangements.
BAGGAGE
Do not keep jewellery or valuable objects (cameras…) or medicines in your baggage.
CANCELLATION GUARANTEE
Article 1_ Price
€ 18 per room. Its amount is totally payable through a single payment made during reservation. It is added to the down-payment and is not refundable.
Article 2_ Purpose of the Guarantee
he cancellation guarantee ensures the refund of the contractual price for the purchase of the travel or holiday package when the definitive cancellation occurs between the date of the reservation and two working days prior to departure.
Article 3_ Guarantee Exclusions
The cancellation guarantee (€ 18), the processing fees for cancellation (€ 39) and the cost of transport tickets (plane, boat or train, car rental).
Article 4_ Conditions for Indemnification
In order to be receivable, notice of cancellation of a trip must be sent by fax (to +34 93 480 87 27) or by any other means making it official.
ADDITIONAL SERVICES
Certain services added to accommodation, such as mechanical lifts at winter sport resorts or certain entrance services at Caldea (Andorra) cannot be reserved apart from a stay that includes accommodation.
Indications of these are given on the site to orient the consumer seeking information and may not be directly reserved by CCEE.
ANIMALS
Please bear in mind that the majority of hotel establishments categorically refuse access to animals.
SERVICES
ATTENTION : some services indicated in the descriptions may involve extra charges.
CONTACT
:
For all information, please contact us at (+34) 934 808 720.
